Connecting West Sussex - one-to-one Broadband advice page

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One to One advice

Startup Co has provided the Connecting West Sussex advisory services to West Sussex businesses since the project start in 2004, and has assisted clients with general Broadband related issues and also more specialised help to assist clients to move up the "ladder" of exploitation of the Internet.

The 2006-2007 Connecting West Sussex programme finishes as of 31st May 2007, but if you would like impartial, professional advice then please call Startup Co. direct. See contact details below.

To give you an idea of aspects on which we can provide assistance the following shows the elements that we have advised on to date :

Level	Definition
Level 1 (e-mail, Internet access)	I use a PC or laptop regularly for business applications (eg. Microsoft Office)
	I have a dial-up Internet connection
	I use email
	I use the Internet to search for information
	I am aware of the legal IT requirements (eg Data Protection)
Level 2 (website, on-line communications)	I use broadband
	I provide information on my business's services on our own website
	I have installed a firewall and anti-virus software to scan emails
	I update our website regularly
	I buy services and supplies on-line
Level 3 (e-commerce, e-ordering)	I market and sell my company's services on-line, I understand the distance selling regulations and have a level of competence in e-projects management
	I allow my customers to access their own electronic records (service catalogue)
	I have basic security and authorisation of on-line transactions in place
	All my data is backed up regularly
	I provide a minimum level of automated response to e-communications
Level 4 (e-business, electronic payment)	I carry our business financial transactions on-line (eg BACS)
	I have the capability to receive electronic payment through our own merchant account or via designated agents (such as Worldpay)
	My business processes allow my staff to work remotely and/or from home
	My customers can track the progress of orders, services, tasks etc. on-line
	I have an e-business continuity plan in place and store backup data off-site
Level 5 (transformed organisation, e-enabled)	On-line ordering, invoicing and payments are a seamless, integtrated process
	We use a CRM system to record the history of our dealings with each customer and to personalise our e-communications according to customers' needs and interests
	We routinely monitor customer satisfaction levels electronically
	I use ICT and broadband to run a "virtual" organisation, using (eg) wireless networks and/or e-conferencing to stay in touch while on the move
	I use e-learning for staff development

E-Adoption Consultancy.

Should you wish to embark upon a more complex project which requires more in depth assistance/involvement and will result in achieving a step up the E-adoption ladder, we can refer you to our Senior ICT consultant, who has a background of successful projects.

For information, or to arrange for an advisor to call please contact:

Email info@startupco.co.uk or call 0845 782 7887.

Startupco (formerly The Enterprise Centre) - Tel: 0845-782-7887 - as over twenty years experience of helping start-up and growing small businesses develop their strategies, their staff, their challenges and their opportunities.

Level 1
(e-mail, Internet access)

I use a PC or laptop regularly for business applications (eg. Microsoft Office)

I have a dial-up Internet connection

I use email

I use the Internet to search for information

I am aware of the legal IT requirements (eg Data Protection)

Level 2
(website, on-line communications)

I use broadband

I provide information on my business's services on our own website

I have installed a firewall and anti-virus software to scan emails

I update our website regularly

I buy services and supplies on-line

Level 3
(e-commerce, e-ordering)

I market and sell my company's services on-line, I understand the distance selling regulations and have a level of competence in e-projects management

I allow my customers to access their own electronic records (service catalogue)

I have basic security and authorisation of on-line transactions in place

All my data is backed up regularly

I provide a minimum level of automated response to e-communications

Level 4
(e-business, electronic payment)

I carry our business financial transactions on-line (eg BACS)

I have the capability to receive electronic payment through our own merchant account or via designated agents (such as Worldpay)

My business processes allow my staff to work remotely and/or from home

My customers can track the progress of orders, services, tasks etc. on-line

I have an e-business continuity plan in place and store backup data off-site

Level 5
(transformed organisation, e-enabled)

On-line ordering, invoicing and payments are a seamless, integtrated process

We use a CRM system to record the history of our dealings with each customer and to personalise our e-communications according to customers' needs and interests

We routinely monitor customer satisfaction levels electronically

I use ICT and broadband to run a "virtual" organisation, using (eg) wireless networks and/or e-conferencing to stay in touch while on the move

I use e-learning for staff development

Level 1 (e-mail, Internet access)